Refund policy
Thank you for finding your inner athlete with PPT Athletic Wear. We appreciate your support of our brand and we want you to be satisfied with your purchase. This is why we allow 30 days for returns or exchanges.Â
PPT Athletic Wear Return and Exchange Policy:
Eligibility
Returns or exchanges are accepted within 30 days of the original purchase date.
Condition of Items
To be eligible for return or exchange, items must be unused, unwashed, and in the same condition as when purchased. They must also be in their original packaging.
Exclusions
We cannot accept returns or exchanges for items that have been trained in, has any type of odors, has any animal hair, or has excessive wrinkles.
Proof of Purchase
A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
Return/Exchange Process
Customers can initiate a return or exchange by contacting our customer support team via email or phone. They will guide you through the process and provide a return shipping label if applicable.
Refund/Exchange Options
Customers can choose between a full refund to the original payment method or an exchange for an item of equal value.
Return Shipping
For non-defective items, customers are responsible for covering the return shipping costs.
Processing Time
Once we receive the returned items, please allow 5-7 business days for us to process the return or exchange.
Defective or Damaged Items
If an item is defective or damaged upon receipt, please contact us immediately. We will arrange a return or exchange at no additional cost.
Store Credit
In some cases, we may offer store credit instead of a refund or exchange.
Final Sale Items
Some products may be marked as final sale, meaning they cannot be returned or exchanged.
Please note that this return and exchange policy is subject to change, and we recommend checking our website for the most up-to-date information. If you have any questions or concerns, don't hesitate to reach out to our customer support team. We value your satisfaction and aim to provide a smooth return and exchange process for all our customers.
Returns or exchanges are accepted within 30 days of the original purchase date.
Condition of Items
To be eligible for return or exchange, items must be unused, unwashed, and in the same condition as when purchased. They must also be in their original packaging.
Exclusions
We cannot accept returns or exchanges for items that have been trained in, has any type of odors, has any animal hair, or has excessive wrinkles.
Proof of Purchase
A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
Return/Exchange Process
Customers can initiate a return or exchange by contacting our customer support team via email or phone. They will guide you through the process and provide a return shipping label if applicable.
Refund/Exchange Options
Customers can choose between a full refund to the original payment method or an exchange for an item of equal value.
Return Shipping
For non-defective items, customers are responsible for covering the return shipping costs.
Processing Time
Once we receive the returned items, please allow 5-7 business days for us to process the return or exchange.
Defective or Damaged Items
If an item is defective or damaged upon receipt, please contact us immediately. We will arrange a return or exchange at no additional cost.
Store Credit
In some cases, we may offer store credit instead of a refund or exchange.
Final Sale Items
Some products may be marked as final sale, meaning they cannot be returned or exchanged.
Please note that this return and exchange policy is subject to change, and we recommend checking our website for the most up-to-date information. If you have any questions or concerns, don't hesitate to reach out to our customer support team. We value your satisfaction and aim to provide a smooth return and exchange process for all our customers.